Refund policy

At Poster Wall, every print is made to order. This ensures premium quality and reduces waste, but it also means we do not accept change‑of‑mind returns. If your item arrives damaged, incorrect, or defective, we will resolve the issue quickly with a replacement or refund.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery. We may request photos so we can verify the issue and arrange a replacement or refund.

Made‑to‑Order Products

All Posterwall products are printed specifically for your order. Because of this, we do not accept returns or refunds for:

• Change‑of‑mind or unwanted items
• Incorrect sizes chosen by the customer
• Designs ordered in error

This approach helps us maintain sustainable production and reduce unnecessary waste.

Returns Address

As our products are made to order, we do not accept general returns. For damaged or incorrect items, a returns address will be provided once the issue is verified.

Order Issues & Support

If you experience any issues with your order, please contact us at hello@posterwall.co.uk.