Privacy policy

This Privacy Policy explains how Poster Wall collects, uses, and protects your personal information when you visit our website or place an order. It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal information is Poster Wall. If you have any questions about this policy or your data, you can contact us at hello@posterwall.co.uk.

Information We Collect

We collect personal information you provide when you place an order, create an account, or contact us. This may include your name, email address, billing and shipping address, telephone number, and order details. We may also collect device information, IP address, and browsing behaviour using cookies and analytics tools.

How We Use Your Information

We use your personal data to process and deliver orders, manage payments, provide customer support, communicate order updates, and comply with legal obligations. We may also use anonymised data for website performance analysis and service improvement.

Lawful Basis for Processing

We process your data under the following lawful bases: contract (to fulfil your order), legal obligation (such as tax and accounting requirements), and legitimate interests (such as improving services, fraud prevention, and customer support).

Sharing Your Information

We only share your data with trusted third parties where necessary to operate our business. This includes payment processors, print fulfilment partners, shipping providers, and analytics services. These providers are contractually required to protect your data and only use it for specified purposes.

Cookies

We use cookies to operate our website, improve performance, and understand how visitors use our site. You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements. After this period, data is securely deleted or anonymised.

Your Rights (UK GDPR)

You have the right to access your personal data, request correction or deletion, object to processing, and request restriction of processing. You also have the right to data portability in certain cases.

To exercise your rights, contact: hello@posterwall.co.uk

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO): https://ico.org.uk

Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.